Privacy Policy - Innotechwise

Innotechwise Private Limited (“Innotechwise”, “we”, “us”, “our”) is committed to protecting your personal data. This policy explains what we collect through this website and our services, why, how we use and protect it, and the rights available to you under the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 together with the rules made thereunder.

Incorporated in India · CIN U62013UP2024PTC205550 · GSTIN 09AAHCI7424E1ZJ. Registered/operating address: BF-55, Tower-B, Phase-2, Spectrum@Metro, Sector-75, Noida, Uttar Pradesh – 201301, India.

1. Who is responsible for your data

Innotechwise Private Limited is the Data Fiduciary for personal data collected through this website. Our Grievance Officer is named in section 9.

2. What we collect

Enquiries & requests. Name, email, company, subject, message, and any reference number we issue (e.g. LEAD-, REQ-, TKT-).
Job applications. Your name, email, the role, your CV/résumé file, and any covering note.
Support tickets. The contents of your ticket and the messages exchanged with us in the ticket thread.
Newsletter. Your email address only.
Technical data. IP address and browser user-agent, captured with submissions for security and abuse-prevention.
AI assistant. If you use our chat/assistant, your messages are processed by a third-party large-language-model provider (Anthropic) to generate a reply.

3. Why we use it & our lawful basis

We use your data to respond to enquiries, process job applications, run support tickets, send a newsletter you asked for, and to secure and improve the website. We process personal data on the basis of your consent and for the legitimate uses permitted under the DPDP Act, 2023, and only for the purposes notified to you. We do not sell your personal data and we do not use it for third-party advertising.

4. Retention

Enquiries & requests: up to 24 months, unless we are in an active relationship with you.
Support tickets: for the life of the engagement plus up to 24 months.
Job applications & CVs: up to 12 months, then deleted, unless you ask us to keep them on file.
Newsletter: until you unsubscribe.

5. Who we share it with (sub-processors)

We share data only with service providers that help us operate, under contract:

Amazon Web Services (SES) — transactional email delivery.
Cloudflare — content delivery, DNS, and security.
Anthropic — only where you use the AI assistant.
Our hosting on dedicated European infrastructure.

6. International transfers

Some sub-processors may process data outside India. Where they do, we rely on contractual safeguards and transfer only as permitted under applicable law.

7. Security

We apply appropriate technical and organisational measures — encryption in transit (TLS), access controls, least-privilege credentials, and restricted storage. Uploaded files (e.g. CVs) are stored with restricted permissions. No method of transmission is perfectly secure, but we work to protect your data and to notify you and the relevant authority of any breach as required by law.

8. Your rights

Under the DPDP Act, 2023 you may request access to, correction of, completion of, updating of, and erasure of your personal data, withdraw consent, nominate another person to exercise your rights, and raise a grievance. To exercise any right, contact us using section 9. We respond within the timelines prescribed under the DPDP Act.

If your grievance is not resolved, you may complain to the Data Protection Board of India once constituted under the DPDP Act, 2023.

9. Grievance Officer

Grievance Officer — Aman Jain
Innotechwise Private Limited
BF-55, Tower-B, Phase-2, Spectrum@Metro, Sector-75, Noida, Uttar Pradesh – 201301, India
Email: [email protected]

10. Changes

We may update this policy; material changes will be posted here with a new “last updated” date.